Terms & Conditions

Please read these Terms & Conditions carefully before using our website or booking a stay at KITY. These terms outline the responsibilities, expectations, and policies that help us provide a safe, comfortable, and exceptional experience for every guest.

Information We Collect

When you make a reservation or contact KITY, we may collect personal information such as your name, email address, phone number, and reservation details. To provide the highest standard of care, we may also collect information about your cat, including breed, age, dietary preferences, medical considerations, behavioral habits, emergency contacts, and any special care instructions you choose to share. Additionally, technical information such as browser type, device information, and website usage may be collected to improve your browsing experience

How We Use Your Information

The information you provide allows us to manage reservations, personalize your cat's stay, communicate important updates, and deliver exceptional hospitality. Care-related information helps our team maintain familiar routines, accommodate dietary needs, and provide personalized attention throughout every stay. Website analytics may also be used to improve navigation, performance, and the overall user experience.

Personalized Cat Care

Every cat has unique habits, routines, and preferences. Any information you voluntarily provide regarding feeding schedules, favorite toys, medications, sleeping habits, or behavioral needs is used solely to create a personalized experience during your cat's stay. This information is shared only with the members of our hospitality team who are directly responsible for your cat's care.

Reservation & Payment Information

Information submitted during the reservation process is used to confirm bookings, process payments where applicable, and communicate important details before, during, and after your cat's stay. Payment information is processed securely through trusted payment providers, and KITY does not store sensitive payment credentials unless required by applicable services or regulations.

Cookies & Website Analytics

Our website uses cookies and similar technologies to improve functionality, remember your preferences, and provide a seamless browsing experience. Anonymous analytics may also be collected to understand visitor behavior, helping us optimize website performance, improve content, and create a more enjoyable digital experience.

Data Protection & Security

Protecting your personal information is a responsibility we take seriously. We use reasonable administrative, technical, and organizational safeguards to help protect your information from unauthorized access, disclosure, or misuse. While no online platform can guarantee absolute security, we continually review our practices to maintain a safe and trusted environment for our guests and their owners.

Sharing Information

KITY does not sell, rent, or trade your personal information. Information may only be shared with trusted service providers who assist with reservations, secure payment processing, website functionality, or other operational services necessary to deliver our hospitality experience. These partners are expected to handle all information responsibly and maintain appropriate confidentiality standards.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to request access to your personal information, update inaccurate details, request corrections, or ask that certain information be removed from our records. We will make reasonable efforts to respond to all legitimate privacy requests in accordance with applicable legal requirements.

Updates to This Privacy Policy

This Privacy Policy may be updated periodically to reflect improvements to our services, changes in legal requirements, or enhancements to our website. Any updates will become effective immediately upon publication on this page. We encourage visitors to review this policy from time to time to remain informed about how their information is collected and protected.

Contact Us

If you have any questions regarding this Privacy Policy or would like additional information about how your personal information or your cat's care details are handled, our hospitality team is always happy to help. Please contact us through our Contact page, and we'll respond as promptly as possible with the guidance you need.

Acceptance of Terms

By accessing the KITY website, making a reservation, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. These terms are designed to ensure a safe, transparent, and enjoyable experience for every guest. If you do not agree with any part of these terms, we kindly ask that you discontinue using our website and services.

Reservations & Bookings

All reservations are subject to suite availability and become confirmed only after you receive an official booking confirmation from KITY. Guests are encouraged to carefully review their reservation details before arrival and notify us as soon as possible if any information, dates, or special requests need to be updated or modified.

Guest Eligibility

To provide a safe and comfortable environment for every guest, all cats must meet our admission requirements prior to arrival. Owners are responsible for providing accurate information regarding vaccinations, medical history, dietary preferences, medications, and behavioral needs to help us deliver the highest standard of personalized care.

Payments & Cancellation

Payment requirements, deposits, cancellation policies, and refund eligibility may vary depending on the selected suite and length of stay. Any applicable fees, payment schedules, or cancellation conditions will be clearly communicated during the reservation process before your booking is finalized.

Health & Safety

The health, wellbeing, and comfort of every guest remain our highest priority. Owners should inform us of any existing medical conditions, allergies, ongoing treatments, or special care requirements before arrival so our hospitality team can prepare a personalized care plan throughout the stay.

Owner Responsibilities

Owners are responsible for ensuring that all information provided during the reservation process is complete, accurate, and up to date. This includes emergency contact details, feeding instructions, medical information, and any additional preferences that may help us provide a safe, personalized, and enjoyable experience.

Website Usage

All content available on the KITY website, including text, images, graphics, branding, layouts, and other materials, is provided for informational purposes only. No content may be copied, reproduced, modified, distributed, or used for commercial purposes without obtaining prior written permission from KITY.

Privacy & Personal Information

We value your privacy and are committed to protecting the personal information you share with us. Information collected through reservations, enquiries, or website interactions is used solely to provide our services, improve your experience, communicate important updates, and maintain the quality of our hospitality.

Limitation of Liability

While we make every reasonable effort to provide accurate information and exceptional hospitality, KITY cannot be held responsible for indirect, incidental, or unforeseen losses resulting from the use of our website or services, except where such liability is required under applicable laws and regulations.

Changes to These Terms

These Terms & Conditions may be updated from time to time to reflect changes in our services, operational procedures, or legal requirements. We encourage visitors to review this page periodically, as continued use of our website or services following any updates constitutes acceptance of the revised terms.

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READY TO BOOK?

From thoughtfully designed private suites and personalized daily care to enriching activities and peaceful surroundings, every detail at KITY is carefully crafted to create a safe, comfortable, and luxurious experience where your cat can relax, explore, and truly feel at home throughout every unforgettable stay.

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